Steps to configure settings

Table 1 : Helpdesk Configurations

Subgroup	Rule	Functionality
Alias Names (Alias Name is the field or menu labels)	AboutMe.Alias.Name	About Me Alias Name
	AltContactNumber.Alias.Name	Alt Contact Number Alias Name
	AssignedTo.Alias.Name	Assigned To Alias Name
	Attachment.Alias.Name	Attachment Alias Name
	Call.Alias.Name	Call Alias Name
	Category.Alias.Name	Category Alias Name
	Classification.Alias.Name	Classification Alias Name
	Comment.AssignedTo.Alias.Name	Comment Assigned To Alias Name
	Comment.Reference.Alias.Name	Comment Reference Alias Name
	CommentTimeTaken.Alias.Name	Comment Time Taken Alias Name
	CostGroup.Alias.Name	Cost Group Alias Name
	Costing.Alias.Name	Costing Alias Name
	CostRate.Alias.Name	Cost Rate Alias Name
	ETC.Alias.Name	ETC Alias Name
	Group.Alias.Name	Group Alias Name
	LoggedBy.Alias.Name	Logged By Alias Name
	LoggedDate.Alias.Name	Logged Date Alias Name
	Priority.Alias.Name	Priority Alias Name
	Reference.Alias.Name	Reference Alias Name
	Status.Alias.Name	Status Alias Name
	Subject.Alias.Name	Subject Alias Name
	Summary.Alias.Name	Summary Alias Name
	User.Alias.Name	User Alias Name
	UserDepartment.Alias.Name	User Department Alias Name
Case Document Setting	Alert.CompanyStatusLine	Company status line comment
	Alert.CustomerStatusLine	Customer status line comment
	Helpdesk.CaseDocumentSetting.FooterNotes	Users can enter footer notes. The footer notes are displayed at the end of a helpdesk case
	Logo_Filename	Logo Filename (File must be placed inside Contents\Images folder)
	Logo_Height	Logo Height
	Logo_Width	Logo Width
	Support_Admin_Email	Email address for Support calls Administrator
	Support_PhoneNo	Phone No for support administrator
General Setting	Call.HoursPerDay	Work Hours per Day (used to calculate effort)
	HEL.Call.NextNumberMask	Next Call Number mask
Survey	Survey.Mode	Survey mode (Automatic/Manual)